Refund policy

RETURN & REFUND POLICY

Hard Tide products are made to order specifically for each customer. Because of this, we generally do not accept returns or exchanges for incorrect size or color selections, change of mind, or buyer’s remorse.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue. Once reviewed and approved, we will arrange a replacement or refund at no additional cost to you.

SIZE & COLOR

Please review the product description and size information carefully before ordering. Because each product is made to order, we cannot offer returns or exchanges when the wrong size or color was selected at checkout.

CANCELLATIONS & ORDER CHANGES

Orders enter production quickly after they are submitted. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

CONTACT US

Questions or problems with an order? Contact Hard Tide through our Contact Us page and include your order number so we can help.