Shipping policy

SHIPPING POLICY

ORDER PRODUCTION

Hard Tide products are made to order. Please allow time for your order to be produced before it ships. Production times may vary depending on the product, availability, and order volume.

SHIPPING RATES & DELIVERY

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout based on your order and delivery address.

Please note that estimated delivery times begin after production is complete and are estimates rather than guaranteed delivery dates.

TRACKING

When tracking is available, you’ll receive tracking information after your order ships. Please allow time for the carrier to update tracking after the shipping label is created.

DELIVERY DELAYS

Carrier delays, severe weather, holidays, and other circumstances outside Hard Tide’s control may affect delivery times.

INCORRECT ADDRESSES

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may be unable to change the delivery address.

LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to be lost in transit, contact Hard Tide through our Contact Us page with your order number and details about the issue. We’ll review the situation and work to make it right.

QUESTIONS

If you have questions about an order or shipment, contact us through our Contact Us page and include your order number.